FAQ

Is your product organic?

Oat Porridge uses some but not all organic ingredients.

Is your product gluten-free?

All ingredients purchased are certified Oat Porridge is GF. However, it is not lab tested.

Can I return Oat Porridge?

No, if you do not like Oat Porridge, please give it to a friend.

Can Oat Porridge be prepared as overnight oats?

Give it a try! Product development did not design Oat Porridge with this application. It was developed to add 3/4 hot water to prepare it. 

Is Oat Porridge preservative free?

Oat Porridge ingredients are whole and simple. The dried blueberry contains citric acid, which preserves the fruit and allows it to be shelf-stable. Golden Raisin is preserved using sulfur dioxide, also allowing it to be shelf stable.

Is Oat Porridge Dairy Free?

Yes

Which Common Allergens are in Oat Porridge?

Coconut and Almonds (tree nuts). The FDA asks we indicate coconuts as a “Tree Nut”- although it is not technically a nut.

Is Oat Porridge Kosher?

Yes

Is Oat Porridge GMO-free?

Yes

.Is Oat Porridge Vegan?

Oat porridge is made without animal products. No guarantee is made regarding the packaging.

Does Oat Porridge use ingredients with artificial color?

No

Is the Oat Porridge cup recyclable or compostable?

No. The cup is made with recycled paper.

I need to speak with someone in your company to address a concern with the product. What is the best way to get ahold of someone who can help me?

Please feel free to send an email info@healthbearfood.com

Does HealthBear sell Wholesale?

Yes, with pleasure! Please email info@healthbearfood.com

What should I do if the seal on the cup is damaged or not sealed completely?

 

Email info@healthbearfood.com and we will send you a new one ASAP!!

 

How soon will my order will be processed after I place it online?

Orders are filled daily. We appreciate your patience should we be at an out of town conference or related business trip. Our pledge is to not allow longer than 3 days to process your order.

How long will it take for my order to arrive?

Orders are filled daily and shipped using USPS. Standard shipping will take 3-5 days.

What is the expiration date on my Oat Porridge?

It is suggested you consume the porridge wishing 3 months of the Made On date, which is indicated on the sticker on the bottom of the cup

I received the wrong items

If you have. received the wrong product, please email us at info@healthbearfood.com. Provide your name, order number and the list of products that were missing or incorrect. We will make sure the issue is resolved as soon as possible.

I did not receive my package

If you didn’t receive your package please make sure that the package wasn’t mistakenly placed nearby. For example: at your neighbor’s door or in your manager’s office. Please keep in mind that carriers drop packages off at a close location if you are not available at the time of delivery. Use the tracking number supplied to you on your order confirmation.